Create Objection Responses

Goal

The goal of this tutorial is to show content editors how to create Objection Responses

Role(s)

  • Admin
  • Editor
  • Team Lead

How To Create Objection Responses

  1. Select Library from the Toolbar
  2. Click the Objection Responses tab
  3. Select the + Add Objection Response icon
  4. Enter an Objection Response Label then click Add
    • The Objection Response Label should clearly state the prospect’s reason for declining to continue the conversation  
  5. Create a script
    • Use the Editor Toolbar to customize text, font, and insert hyperlinks
    • Add Variables to insert personalized content listed in the prospect’s profile
  6. Select Settings from the Toolbar on the right and toggle Set Active to make the Objection Response live
  7. Click the Publish icon to save all changes

Optional:

Assigning Objection Responses to an existing Playbook

  1. Select Settings from the Toolbar on the right
  2. Click Assign and Select which Playbook and Meeting Plan to link the Objection Response
  3. Click the Publish icon to save all changes
    • An Update window will generate confirming the Objection Response has been assigned to a Playbook
    • Click a Playbook tile to easily disconnect the Objection Response from that workflow
Was this article helpful?

Related Articles